Privacy Policy

Summary of Key Points

• Information We Collect: We collect project and contact details you choose to submit, plus limited server and anti-abuse data.
• Use of Information: We use information to provide and improve our services, communicate with you, and maintain website security.
• Sharing Information: We use hosting, email, and other providers needed to operate the site and respond to inquiries.
• Your Rights: Depending on your location, you may have rights regarding your personal information.
• Security: We take reasonable measures to protect your information but cannot guarantee complete security.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you contact us, including:

• name, email address, and optional phone number;
• the service selected and project information you submit;
• communications, proposals, files, and feedback shared during a business relationship; and
• your confirmation that Trepixel may use the submitted details to reply.

Automatically Collected Information

Our hosting and security systems may record limited technical information needed to deliver and protect the website, including:

• IP address
• Browser type
• Device information
• Operating system
• request date and time, requested URL, response status, and referring URL where supplied; and
• contact-form timing, request count, and related anti-abuse information.

Cookies and Tracking Technologies

The current site uses only storage necessary for site behavior, security, and remembering a cookie-notice choice. If nonessential analytics, advertising, chat, scheduling, or embedded services are added, we will update our notice and request consent where required. Read the Cookie Policy for current details.

2. How We Use Your Information

We process your information to:

• Communicate with you and respond to inquiries.
• Provide and improve our services.
• Plan, quote, provide, support, and improve requested services.
• Ensure website security and prevent fraud.
• Maintain reliable email delivery, hosting, backups, and abuse prevention.
• Comply with legal obligations.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal information under one or more of the following legal bases:

• Consent: You have provided permission for us to process your information.
• Legitimate Interests: Processing is necessary for our legitimate business interests.
• Legal Obligations: Processing is required to comply with applicable laws.
• Contractual Necessity: Processing is necessary to perform obligations related to our services.

4. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share information with vendors that provide hosting, email delivery, communications, file storage, project tools, analytics if enabled, and technical support. They receive only the information needed for their role.
• Legal Requirements: We may disclose information when required by law or in response to valid requests from public authorities.
• Business Transfers: We may share or transfer information in connection with a merger, acquisition, financing, or sale of company assets.

5. Security of Your Information

We use administrative, technical, and organizational safeguards designed to protect personal information. While we take reasonable measures to secure information, no security measures are perfect, and no method of transmission can be guaranteed against unauthorized access, interception, or misuse.

6. Retention and International Processing

We retain inquiry and project information only as long as reasonably needed to respond, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal or security obligations. Unsuccessful inquiries are reviewed and may be deleted when they no longer serve a legitimate business purpose.

Our providers and collaborators may process information in countries other than your own. Where required, we use reasonable contractual, technical, and organizational safeguards for those transfers.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of personal information.
• Restriction: Request restriction of certain processing activities.
• Objection: Object to certain processing activities.
• Data Portability: Request a copy of your information in a structured and machine-readable format.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@trepixel.com.

8. Children's Privacy

We do not knowingly collect or solicit information from anyone under the age of 13. If we become aware that personal information has been collected from a child under 13, we will take steps to delete that information promptly.

If you believe a child has provided personal information to us, please contact us at hello@trepixel.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements. Any updates will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or comments regarding this Privacy Policy, please contact us at:

Trepixel
New Jersey, United States
Email: hello@trepixel.com